I was having lunch yesterday with one of my business colleagues, Jan from "Get You Started eMarketing http://www.getyoustartedemarketing.com." She said something that reminded me of two great job interview success stories I’d like to share with you for my blog this week. In fact, I immediately told Jan about these stories and took out a pen and pad of paper to write down notes. Both stories took place in a call center. The first story is from one of my own experiences. The second story is an experience I observed in one of my workshops, as a facilitator. Read on…
I felt so over dressed! I Got the Job!
I remember sitting in an office at a call center for about 45 minutes waiting to be called to interview for a trainer position. I had never been in a call center before. As I watched people come and go and walking around me, I noticed how they dressed. OMG. I felt so over dressed in my conservative business suit. I was wearing a mid length navy blue skirt, white blouse and a matching navy jacket with nylons and 1-inch pump healed shoes. The perfect outfit for your typical job interview. Right? Well, in the call center environment most employees were dressed very casual. Let's make this long story, short … I got the job!
Tip #1. You cannot be too over dressed. Ladies and gentlemen, wear a business suit to the job interview.
Operator Trainee Dressed for Success and landed Supervisor Position
I was facilitating in a classroom for 20 new hire trainees on how to become a Call Center Operator. The weekly classes were five day/40 hours of training on the topics of Human Resources, Customer Service, Quality Standards and Internal Software for the call center computer systems. It was not required to dress up for training classes and I told the class this on the first day.
One Monday morning, I noticed one of the new hire trainees all dressed up in a business suit. He continued to wear a business suit all week for five days.
I asked him, “Why do you get dressed up in a business suit for training?” He said “I wear a business suit because I heard there’s a supervisor position open and I want to be considered a candidate for this position.” He interviewed and got the supervisor job directly out of training.
Tip #2. Remember to “Think Success,” when dressing up for the job interview. Dress the role you want to be noted for. If you’re applying for a trainee role and you’re interested in moving up the ranks, show the interviewer you are management material and ready to take the challenge.
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